Please contact Mark Jepson with Paulsons Interiors. He will have that
information on your hardwood floors. I have cc'd him so you can discuss
via email.
I think his phone number is 503-380-9134 (He moved offices, so I'm not
100% sure). I believe you wanted the subcontractor for the hardwood
floor in your kitchen. If you meant someone else, please let me know.
Bill
IMPORTANT/CONFIDENTIAL: This e-mail and any attachments may contain confidential information protected by the attorney-client privilege or other privileges, and intended for use only by the intended recipient(s). If you have received this e-mail in error, please do not read, reproduce or distribute the contents, but rather, immediately notify the sender, delete the e-mail and destroy all copies of the e-mail and any attachments. Pursuant to corporate policy and resolutions, E-mail correspondence is insufficient to amend or modify contracts.
-----Original Message-----
From: Kyle Geiszler [mailto:
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]
Sent: Wednesday, October 07, 2009 11:32 AM
To: Bill Wagoner
Subject: Re:
Bill,
Can you provide me with the subcontractor, product name and
manufacturer's name? I don't have my manual handy to get those from,
although I will dig and find it if you don't have them.
Maybe the subcontractor will be willing to fix outside of the RWC. Or
likely the product manufacturer has a nailing and glueing schedule
that was not followed so they can provide some of solution . Although
I agree squeaky floors might be "common" that just tells me poor
installation practices are common, not that they are acceptable or
that my expectation is unreasonable or out of line with production
installation requirements.
Thanks,
-Kyle GeiszlerOn Wed, Oct 7, 2009 at 8:20 AM, Bill Wagoner <
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> wrote:
> Kyle, I'm sorry you feel this way, but disagree with most of your statements below. I was the person that did your walk through. I did recently build an upper end house, and I used many of the subcontractors that Riverside uses (I used the same framer). I try to make a point at the orientation walk throughs of stressing that the RWC guidelines are what we will and wont repair post closing. I have the walkthrough checklist, and there is nothing noted about floor squeaks. I cant honestly say I do or don't remember discussing them w/ you, but I always try to let homeowners know (when asked) that floor squeaks are common in new construction, and not covered by warranty.
>
> We try very hard to build a quality house, and I believe Riverside builds the best house in the Portland market in our price range. I've been in the business for 20 years, and know all of our competitors, and know that you did buy a quality home.
>
> Please understand that I'd like to keep all customers as happy as possible, but I have to have some parameters to what I can and cant fix for people. I understand your dissatisfaction with the floor squeaks, but you would be amazed at what some buyers expect us to do (mow their lawn, plunger their toilets, replace windows that have rocks thrown through them, repaint them after 15 years, etc. etc.- you name it, I been asked to fix it). I'm not meaning to infer that your request is in line with those extreme examples, but we have to define what we will and wont fix, and we use the RWC manual for that.
>
> Please feel free to submit warranty claims in the future if anything comes up. We are standing behind the warranty and will fix anything that is qualifying per the RWC guidelines.
>
> Bill
>
>
>
>
> -----Original Message-----
> From: Kyle Geiszler [mailto:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
]
> Sent: Tuesday, October 06, 2009 6:22 PM
> To: Bill Wagoner
> Subject: Re:
>
> Bill,
>
> It's unfortunate that your company will not be providing a solution
> and standing behind their work or meeting the "attention to detail"
> and "Quality Workmanship" your representatives and website ("about us"
> section) so heavily promote. I understand your company had the
> forethought to announce in their warranty that it wouldn't be fixed,
> and I'm probably one of your few owners who actually read the
> warranty, the CC&R's, the entire purchase agreement and all other
> documentation prior to signing. So I can't exactly claim I'm shocked
> your company won't be doing anything as I came into this transaction
> with my eyes wide open. I just thought I would give Riverside an
> opportunity to fix something that was missed and see if Riverside is a
> quality company with an attention to detail or if that was just false
> advertising that they fail to meet when examined closely and the sale
> is complete.
>
> Squeaky floors in a new home is a sign of poor construction. Each
> floor squeak is where two boards come together (side by side, where
> there is not tongue and groove.) The subcontractor should have nailed
> each board at the joint adequately, and if doing a thorough job, also
> would be glueing down the floor as well. The numerous squeaks tell me
> this was not the methodology used to complete the installation and I
> haven't ever heard of squeaky floors coming and going, as you would
> lead me to believe, generally they just get more and more squeaky over
> time (unless you meant that in summer or winter the squeeks might
> change due to the humidity and temperature swings.)
>
> My biggest issue with this warranty response is this issue was
> identified in the pre-purchase walkthrough where it was originally
> noted. The failure to fix this or mention it would not be fixed during
> the pre-purchase walkthrough bothers me because it appears that fixing
> issues like this or straight forwardly saying they won't be fixed is
> not done when brought up in order to insure the sale completes. Seems
> like Riverside Home warranty ends where most builders does, once the
> check clears.
>
> Thanks for helping me confirm my suspicions about where Riverside
> homes falls in the quality scale and post sale customer satisifaction
> scale. Probably why (I assume it was you but I don't remember the name
> for sure) the person who completed my prepurchase walkthrough didn't
> have his last (high end) home built by Riverside Homes (hard to have a
> quality custom home built by a mid-grade production builder.)
>
> Don't worry I'm handy enough, I'll fix these type of issue in the
> future without the additional confirmation or delay to find out where
> Riverside stands. Thanks for the post purchase honesty.
>
> -Kyle Geiszler
>
> On Tue, Oct 6, 2009 at 5:09 PM, Bill Wagoner <
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> wrote:
>> Kyle, I have received your online warranty claim. Unfortunately floor
>> squeaks are not covered per the RWC guidelines. Sometimes they come up
>> later, sometimes they go away. I'm sorry I cant be of more help on this.
>>
>> The only way I know to try and remedy this is to shim the subfloor between
>> the joist and floor sheeting (from the crawl space).
>>
>>
>>
>> Hopefully this will improve over time.
>>
>>
>>
>> Bill
>>
>> IMPORTANT/CONFIDENTIAL: This e-mail and any attachments may contain
>> confidential information protected by the attorney-client privilege or other
>> privileges, and intended for use only by the intended recipient(s). If you
>> have received this e-mail in error, please do not read, reproduce or
>> distribute the contents, but rather, immediately notify the sender, delete
>> the e-mail and destroy all copies of the e-mail and any attachments.
>> Pursuant to corporate policy and resolutions, E-mail correspondence is
>> insufficient to amend or modify contracts.
>
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